About

Mettler Toledo is a global manufacturer and marketer of precision instruments for use in laboratory, industrial and food retailing applications. The company has strong worldwide leadership positions and one of the largest global sales and service organizations among precision instrument companies. It provides innovative instruments that often integrate various technologies, including application-specific solutions for customers. It designs its instruments to gather valuable data and to facilitate the processing and transfer of this data into customers’ management information systems.

Awards

Changzhou, CN - Lighthouse award in Customer Centricity

Sep 2025

A precision-instrument site facing intense local competition for talent and customers shifted its business model toward customer value and cost leadership. The change demanded the agility to enter new segments quickly while exiting old ones, and the site leveraged its internal talent, sister sites, and academic and supplier partners to scale the transformation to six additional sites worldwide.